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Lois (26 years) works for a credit insurer in the City. She sells individually structured insurance packages to clients who need protection against possible bad debt. Packages range from £1 million to £20 million. She has to make sure they fit the clients’ requirements and are competively priced. Lois needs to build up good working relationships with insurance brokers from other organisations who act as intermediaries between her and the clients. This often involves drinks, dinners and corporate social events. M146